Dubai
Posted 3 months ago
JOB PURPOSE:
Crew Leader is the person responsible in managing the team on the jobsite. He supervises crew members and ensures that job instructions are delivered with outstanding quality. A crew leader is the first in line of management for the crew members and is the first in line to address customer complaints.
KEY ACCOUNTABILITIES:
- Represents the company in a professional manner while ensuring a positive customer experience
- Supervising, instructing crew members with the proper handling, packing, wrapping, inventory, moving and safe transport of the goods
- Training crew members with the packing & loading
- Prepares the inventory list and labelling of packages for shipping
- Liaise with the move coordinator by following work schedules/timelines, scope of work as instructed
- Addressing customer queries and complaints
- Must have keen attention to detail and the ability to organize items.
- Helping crew members with their roles when needed
- Resolve issues between crew members when the need arises
- Ensures that the SOP in packing, moving, dismantling & reassembling of furniture (if required), removals of goods from the residence / container, removal of debris same day of service delivery, loading / unloading of packages from/to truck, container and/or warehouse, checking the shipping containers prior to loading are strictly followed.
- Ensure that job instructions are carried out properly and that the packing quality are as per standards – efficient and careful not to damage items
Requirements:
- High School Diploma
- 3 years’ experience in a similar role
- Demonstrated ability to lift, maneuver, and safely transport furniture, appliances, and heavy and delicate items.
- Strong interpersonal and customer service skills
- Strong understanding of working within safety guidelines
- Good communication skills
