JOB PURPOSE:

Crew Leader is the person responsible in managing the team on the jobsite. He supervises crew members and ensures that job instructions are delivered with outstanding quality. A crew leader is the first in line of management for the crew members and is the first in line to address customer complaints.

KEY ACCOUNTABILITIES:

• Represents the company in a professional manner while ensuring a positive customer experience
• Supervising, instructing crew members with the proper handling, packing, wrapping, inventory, moving and safe transport of the goods
• Training crew members with the packing & loading
• Prepares the inventory list and labelling of packages for shipping
• Liaise with the move coordinator by following work schedules/timelines, scope of work as instructed
• Addressing customer queries and complaints
• Must have keen attention to detail and the ability to organize items.
• Helping crew members with their roles when needed
• Resolve issues between crew members when the need arises
• Ensures that the SOP in packing, moving, dismantling & reassembling of furniture (if required), removals of goods from the residence / container, removal of debris same day of service delivery, loading / unloading of packages from/to truck, container and/or warehouse, checking the shipping containers prior to loading are strictly followed.
• Ensure that job instructions are carried out properly and that the packing quality are as per standards - efficient and careful not to damage items

Requirements:

• High School Diploma
• 3 years' experience in a similar role
• Demonstrated ability to lift, maneuver, and safely transport furniture, appliances, and heavy and delicate items.
• Strong interpersonal and customer service skills
• Strong understanding of working within safety guidelines
• Good communication skills

KEY ACCOUNTABILITIES:

• Pull, pack, weigh, and labeling customer goods appropriately
• Wrap furniture and items in protective material and ensure all packages are properly packaged and sealed.
• Create and maintain moving inventory lists
• Keep goods separated, organized, and accessible
• Monitor packing quality and report any problems or discrepancies
• Maintain a clean, sanitary, and safe work area.
• Move items from one location to another
• Set up the items in their new location
• Answer any questions that the customer may have about the moving process
• Ensure that no items are damaged during the moves that you work on
• Loading and offloading of customer goods, packing materials and debris
• Interacting with clients in professional conduct

Requirements:

• High School Diploma
• Proven work experience as a Packer or similar role
• Physically fit
• Ability to follow verbal and written instructions
• Knowledge of Cargo Packing & Loading and capable of lifting heavy objects repeatedly
• Knowledge of Packing Materials
• Good communication skills
• Punctual & Reliable

KEY ACCOUNTABILITIES:

• Safely transporting company staff, packing materials as well as clients’ packed goods to and from specified locations in a timely manner
• Assisting with the loading and offloading of goods, packing materials and debris
• Assisting with the packing (if required)
• Adjusting travel routes to avoid traffic congestion or road construction
• Promptly informing the company of any tickets issued against the company vehicle during work hours
• Ensuring that the company vehicle is always parked in areas that permit parking to avoid towing
• Keeping the company vehicle clean and properly maintained by performing regular washing, cleaning, and vehicle maintenance
• Picking up office purchases or other administrative needs
• Interacting with clients in professional conduct
• Maintaining an organized travel schedule
• Ensuring that vehicles have sufficient gas and are always ready for use
• Arranging for vehicle repairs when necessary
• Driving a variety of vehicles, including service van and trucks

Requirements:

• High School Diploma
• 3 years' experience in a similar role
• Should have valid driver’s license (Manual)
• Basic Mechanical Knowledge
• Knowledge of Cargo Packing & Loading
• Sound knowledge of road safety regulations
• Good communication skills
• Punctual & Reliable